Order Information

General

• Gifting a Transparent Language Online subscription.
• Getting a copy of an invoice in FastSpring
• Starting a new online order
• Purchasing the wrong language by mistake
• Getting a copy of an invoice in BlueSnap
• Security when ordering products from Transparent Language
• Collecting VAT on EU orders
• Sales tax on California purchases
• I think I was double charged on my order
• My order is being declined
• Should I use spaces or dashes when entering my credit card number?
• Does my billing address have to match the one associated with my credit card?

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Returns and Cancellation Policies

• Cancelling a paid subscription
• Cancelling a Transparent Language Online subscription that was purchased through Language Infusion
• Cancelling a paid subscription in BlueSnap
• Requesting a refund

Product Information and Recommendations

• Products offered for iOS and/or Android devices
• Recommended products for intermediate/advanced learners
• Recommended products for beginners

Miscellaneous

• Requesting to be forgotten from BlueSnap
• Requesting to be forgotten from FastSpring