My order is being declined

If the "Credit card was declined" message appears while processing an order, it means that your credit card bank has declined the transaction. Usually, a quick call to your credit card bank's customer service will clear up the situation. If problems persist, please use the Fax or Mail options to have the order processed.

Please note that all orders are reviewed and a very small percentage of them are declined if inconsistencies are identified by our system. If this is the case with your order, you will receive an e-mail informing you that your order was declined. If you wish to place your order again, you may do so. Please be sure to include your full name, correct address, and a phone number where you can be reached in the event that we need you to verify the order.