Help Center
Back to transparent.com
Submit support ticket
Release Notes
Government/Military
General
Learner
Instructor
Program Manager
Tutoring
Courses
Transparent Language Online (General)
User Account Information
Activity and Feature Usage
Sound/Recording Problems
Trial and Subscription Information
Librarians/Administrators
Subscription Information
Marketing and training resources
Setup & Authentication
KidSpeak
Educators/Instructors
Authentication and Reporting
Educator Resources
Instructor Tools
Transparent Language (Mobile)
Transparent Connect
Transparent Connect Capstone
CL-150 Connect Tutoring
Transparent Connect Tutoring Subscription
Order Information
General
Returns and Cancellation Policies
Product Information and Recommendations
Miscellaneous
Free Resources
Word of the Day
Byki 4 Deluxe (legacy product)
Installation Problems
Usage Questions
Byki.com List Central Shutdown
Accessibility Support (WCAG and 508)
Transparent Language Online
Other
Miscellaneous
Back to home
Help Center
Release Notes
Government/Military
General
Learner
Instructor
Program Manager
Tutoring
Courses
Transparent Language Online (General)
User Account Information
Activity and Feature Usage
Sound/Recording Problems
Trial and Subscription Information
Librarians/Administrators
Subscription Information
Marketing and training resources
Setup & Authentication
KidSpeak
Educators/Instructors
Authentication and Reporting
Educator Resources
Instructor Tools
Transparent Language (Mobile)
Transparent Connect
Transparent Connect Capstone
CL-150 Connect Tutoring
Transparent Connect Tutoring Subscription
Order Information
General
Returns and Cancellation Policies
Product Information and Recommendations
Miscellaneous
Free Resources
Word of the Day
Byki 4 Deluxe (legacy product)
Installation Problems
Usage Questions
Byki.com List Central Shutdown
Accessibility Support (WCAG and 508)
Transparent Language Online
Other
Miscellaneous
Submit support ticket
Transparent Language Support Request
First Name
*
Last Name
*
Email
*
Organization
How did you get access? Input the name of the school, library, or organization where you obtained your account. If you purchased a personal subscription or signed up for a trial, please indicate that here.
Issue Summary
*
One line summary of the issue. Similar to an email subject.
Operating System
What operating system are you using when the issue occurs?
Please Select
Windows
Mac OS X
iOS
Android
Other
Browser/Mobile App
What browser or mobile app are you using when the issue occurs?
Please Select
Google Chrome
Safari
Edge
Firefox
iOS Mobile App
Android Mobile App
Other
What is the issue you are experiencing?
*
Please provide as many details of issue(s) as you can, including the language you are learning/using, and what lesson and activity you are using when the issue occurs.