Refresher Course Policies

1. Student eligibility:
   1. Age and Employment: All students must be 18+ years old and a US Government employee to enroll in a refresher course. Students who do not meet these requirements will be removed from the course and refunded to the original form of payment.
   2. Proficiency: Students must have sufficient proficiency to participate in the course, as determined by our instructors; for example, a student enrolling in an ILR 3 Reading and Listening Refresher Course must be able to work comfortably with ILR 3 texts and audio sources. If an instructor determines a student does not have sufficient proficiency, the student will be offered to transfer to another course if available or will receive a full refund to the original form of payment.
2. Cancellations and refunds: A student's spot in a course is held as soon as the student makes the payment. Students may cancel their spot in a course for a refund subject to the following timeline:
   21+ days prior to course start date: 100% refund
   14-20 days prior to course start date: 50% refund
   Less than 14 days prior to course start date: no refunds
   
   To cancel your spot in a course, please reach out to connect@transparent.com with your name and the name and dates of the course you purchased. Refunds will be issued within 30 days of our team confirming your cancellation.
   
   
3. Tech requirements: Refresher courses are fully virtual. Learning materials are delivered in the CL-150 Platform. Students will be provided CL-150 account credentials if they do not already have one. Live sessions will be conducted in Webex. Students do not need a Webex account, but must have an internet connection strong enough to stream live video calls for several hours. Refunds will not be issued in the event of a student's poor internet connection. 

Last updated: January 10, 2023