Learn more about Transparent Connect Tutoring including policies. (Last updated: November 11, 2025)
Transparent Connect: What is Online Language Tutoring?
Transparent Connect Online Language Tutoring gives you access to 60 minutes of personalized tutoring with a real, live tutor.
Your tutor will also assign you self-guided tech lessons to complete between sessions so you can make the most of your time together. The assigned tech lessons will differ depending on your personal goals and current proficiency, but usually incorporate learning activities such as vocabulary building, pronunciation practice, conversation practice, culture familiarization, and more.
Note: For US Government personnel, this may also be called CL-150 Connect Tutoring, referencing the CL-150 Platform, which is used to deliver the tech lessons.
Orientation Session
Your first CL-150 Connect session includes an Orientation with your tutor. During this session, your tutor will introduce you to the CL-150 platform, assess your language proficiency, and assign your first tech lesson(s).
Tutoring Sessions
Each session will include CL-150 platform lesson(s) assigned by your tutor to complete independently and followed by a live 1-hour tutoring session.
Cancellation and No-show
If the student provides at least 24 hours’ notice, the session will not be deducted from their remaining session count. If a student is a “no show” or cancels within less than 24-hour's notice, the session will be deducted from the student’s session count.
Exceptions may be given for medical emergencies or other extreme personal circumstances, but documentation may be required.
Rescheduling
A session may be rescheduled by either the student or tutor at least 24 hours before the scheduled time. No more than two student-initiated reschedules are permitted. A third reschedule will be treated as a cancellation, and one session will be deducted from the student’s total. A new session must then be scheduled.
Late Arrival by the Student or Tutor
Sessions begin and end at the scheduled times. If a student arrives late, the session will still end on time. If the student is more than 10 minutes late, the tutor will close the session and mark it as a “no show.” If the tutor is late, the student should wait 5 minutes before leaving the session and notify Connect management at connectmanagement@transparent.com. A tutor’s delay will not count against the student’s session time.
Tech Issues
Time lost due to a technical issue will not count against the student’s session time. In such cases, the tutor may extend the current session, extend a future session, or cancel the session without deducting it from the student’s total session count.
End of Sessions Reminder
Near the end of a tutoring package, the student will receive a reminder that the sessions are concluding, along with an invitation to renew the tutoring sessions if desired.
Refund
Purchases of Transparent Connect live instruction may be refunded 100% within 5 calendar days after the first live class. A 50% refund will be given within 5 calendar days after the second live class. After the third live class, there is no refund.